Frequently Asked Questions

Looking for more information about CCPA and the Privacy Center? Our Frequently Asked Questions aim to answer your questions.

General

The California Consumer Privacy Act (CCPA) is a California law, effective Jan. 1, 2020, that sets rules for handling the personal information of California residents. If you are a California resident, these rules include your right to view what information we collect about you, to tell us not to sell information that is linked to you, and to request deletion of that information.

The law is new and applies only to California residents.  Accordingly, at this time only California residents may exercise these new rights.

We’ve made it as easy as possible, keeping in mind that we need to verify it’s really you before providing or deleting your information. Just navigate to the “Your Privacy Rights” page and select from the options within “Your Rights & Choices”. You may be asked for your name, email and region of residence.

Generally, no.  If we determine your requests are excessive or unwarranted, we may request a reasonable fee in order to process them.

We collect data when you use our products and services, such as by browsing our websites, downloading our mobile apps, or playing our games. For example, we may have information that you’ve given us, like your email address. We may also collect information about your actions and transactions, which help form preference categories (such as “horror genre fan”) that we use to send you tailored offers and promotions. Sometimes we supplement this information with information from third parties.

No.

Under the California Consumer Privacy Act, the definition of “sale” is very broad. It includes the transfer or sharing of personal information with a third party for any value, even if the information is not sold for monetary value. Even under this broad definition, we do not sell personal information.

It is important to note that sharing personal information with service providers who provide goods and services or perform other business functions on our behalf is not a “sale.” For purposes of this Privacy Center, a “service provider” is not a “third party.” It is also not a “sale” if a consumer directs us to share personal information with a third party or otherwise intentionally interacts with a third party via one of our websites, apps, or games.

We’ll ask you to complete a third-party ID verification process after submitting a request. We will be notified by the third-party service whether they have been able to verify your identity. We do this to help make sure we do not provide a consumer’s personal information to the wrong person or delete the wrong consumer’s information. This allows us to confidently and securely manage your data requests.  We’ll let you know any information we receive from the third-party ID verification process, and we will use it only for purposes of fulfilling your request.

If you have issues or complaints, you can call us at 1-833-WB-PRVCY.

Access Requests

The California law gives you the right to see a copy of personal information that we have collected about you in the last 12 months prior to your request. We’ll search our systems and if we find personal information associated with you, we’ll send you a report.

We will attempt to process access requests within 45 days, and may take an additional 45-day extension if needed, in which case we will notify you. If you are not a California resident, we cannot process your request.

We collect data when you use our products and services, such as by browsing our websites, downloading our mobile apps, or playing our games. For example, we may have information that you’ve given us, like your email address. We may also collect information about your actions and transactions, which help form preference categories (such as “horror genre fan”) that we use to send you tailored offers and promotions. Sometimes we supplement this information with information from third parties.

Your information helps us create better, more personalized products and services. For example, we use your information to optimize your gaming experience. It also helps us customize offers tailored to your interests, such as information about an upcoming movie that you may love. Sometimes we work with third parties to provide these offerings.

If, based on the information you provide with your access request, we can identify personal information associated with you in our systems that has been collected within the last 12 months prior to your request, we will generally provide you with a copy. In some cases, for your security or privacy, we may tell you we have a piece of information rather than returning it. For instance, if we have a password for one of your accounts or information you can already access directly through one of your accounts, we won’t include it in an access report. We’ll just tell you that we have it.  In other instances, we may not return certain information because it might reveal trade secrets.

For access or delete requests, if you are a parent or guardian, you may submit a request on behalf of a child through our privacy center by checking the “On Behalf of a Child” box before submitting your request and providing information on your child. Otherwise, if you are authorized to submit a request on behalf of someone else, you can do that by calling our Call Center at 1-833-WB-PRVCY.

Delete Requests

If you want to erase personal information we have collected from you, you can submit a delete request. The California law makes some important exceptions to deletion requests. These include data needed for basic business functions, security and fraud protection, and compliance with legal obligations. This data would not be deleted.

The California law makes some important exceptions to deletion requests. These include data needed for basic business functions, security and fraud protection, and compliance with legal obligations. This data would not be deleted.

For access or delete requests, if you are a parent or guardian, you may submit a request on behalf of a child through our privacy center by checking the “On Behalf of a Child” box before submitting your request and providing information on your child. Otherwise, if you are authorized to submit a request on behalf of someone else, you can do that by calling our Call Center at 1-833-WB-PRVCY.

Do Not Sell My Personal Information

No.

Under the California Consumer Privacy Act, the definition of “sale” is very broad. It includes the transfer or sharing of personal information with a third party for any value, even if the information is not sold for monetary value. Even under this broad definition, we do not sell your personal information.

It is important to note that sharing personal information with service providers who provide goods and services or perform other business functions on our behalf is not a “sale.” For purposes of this Privacy Center, a “service provider” is not a “third party.” It is also not a “sale” if a consumer directs us to share personal information with a third party or otherwise intentionally interacts with a third party via one of our websites, apps, or games.

There is no need to submit such a request, because we never sell your personal information.

Email Unsubscribe Requests

We recommend that you select the marketing emails within your inbox that you wish to no longer receive and use the unsubscribe functionality within the email itself. This is the fastest way to unsubscribe from marketing emails. And knowing how to do this allows you to take control of the marketing emails you are receiving whether they are from us or not.

Email unsubscribe requests will be processed in 10 days.