Frequently Asked Questions

At this time, only residents of certain US states may exercise their rights on this site. Please visit our US State Supplement for the list of states.

We’ve made it as easy as possible. Just visit the “Your Privacy Rights” section of our Privacy Center and select from the options within “Your Rights & Choices”. You may be asked for your name, email and region of residence.

For access or delete requests, you can submit a request on behalf of someone else through the Privacy Center.

If you are a parent or guardian, you may choose the option for making a request on behalf of a child.

If you are submitting a request on behalf of someone else who is not your child, you may do so with a power of attorney or with written permission.

We will attempt to process requests within 45 days. We may take an additional 45-day extension if needed, in which case we will notify you.

This is the US Wizarding World Privacy Center.

Residents of other countries, consult the Privacy Policy for choices available in your region.

Certain US laws give you the right to see a copy of personal information that we have collected about you. We’ll search our systems and if we find personal information associated with you, we’ll send you a report.

If you want to erase personal information we have collected from you, you can submit a delete request.

We may retain certain personal information where we need it for things like providing services you requested, protecting against fraud or enhancing security, responding to law enforcement, or other internal uses permitted by law. If we keep your information for these or other permitted purposes, we won’t use it for anything else.

Wizarding World does not sell personal information for monetary value. In some circumstances we transfer personal information to third parties as part of a mutually beneficial business relationship. Taking concepts from California law, “sale” is the disclosure of personal information in exchange for anything of value. “Sharing” is the use of personal information collected by third parties to help serve advertising tailored to your interests. For residents of certain US states, we provide the ability to opt-out of the sale or sharing of your personal information with third parties. Please visit our US State Supplement for the list of states.

Some of the data you may want to correct can be updated through the appropriate settings in our apps and sites or through Customer Service.
If you are unable to correct your information with those apps and sites, you may submit a request to do so in our Right to Correct Page.

If you have issues or complaints with requests you’ve made, you may submit an appeal with your request ID at 1-866-324-3637 or [email protected].